Everything you need to run support on Discord: panels, transcripts, forms, AI Assistant (Premium), and a dashboard that stays out of your way.
Create one or many panels. Each can have its own embed, buttons, and form. Clone and rename from the dashboard.
Title, description, color, thumbnail, image, author (name, icon, URL), footer, and embed fields. Full control over how your panel looks.
One primary button per panel. Custom label and emoji. We add the close-ticket button automatically in every ticket channel.
Add extra buttons that open URLs (rules, docs, FAQ). Up to 5 per row alongside the create-ticket button.
Optional modal form before opening a ticket: short or paragraph fields, placeholders, required. Answers show in the ticket channel.
Choose the Discord category where new ticket channels are created. Set per panel.
Use /ticket panel send panel_id:<id> channel:#channel to post the panel. No manual message editing.
What happens when someone opens a ticket: welcome message, variables, and closing with transcripts.
Custom embed when a ticket is created. Same builder as the panel: title, description, color, thumbnail, image, author, footer, fields.
Use {user}, {user.tag}, {server}, {server.name}, {server.id} in panel and ticket text. Replaced when the message is sent.
Every ticket gets a close button. Staff with Manage Channels can close; transcript is saved and the channel is deleted.
On close: last 100 messages are saved. Sent to a server transcript channel (if set) and to the customer’s DMs as a receipt.
One place for server info, panel configs, ticket settings, and subscription status.
Switch between servers you manage. See server icon and name. Premium status shown in the sidebar.
Panel selector, clone, rename, send, update, delete. Card-based navigation: General, Category, Ticket message, Buttons, Forms, Transcript.
Set the transcript channel ID. Every closed ticket is posted there and DMed to the customer.
Dashboard accent: Indigo, Emerald, Rose, or Amber. Stored in the browser.
Run giveaways that automatically distribute prizes from a stock file. One winner = one unique prize.
Upload a text file with one prize per line (codes, links, keys). Lines starting with # are ignored. Prizes are pulled in order when winners are picked.
When a giveaway ends, each winner is automatically DM'd their unique prize from the stock. No manual copying—first winner gets first line, second winner gets second, and so on.
Use /giveaway reroll to pick a new winner. If using a stock file, the new winner gets the next available prize from the file.
Let AI help answer tickets. Enable the AI Assistant in the dashboard and optionally train it with your own documentation. Premium only.
When a customer sends a message in a ticket, the AI can reply automatically. Uses recent ticket context and your custom system prompt. Typing indicator shows while the AI is thinking. Runs in a queue so the bot stays responsive.
Upload your docs, FAQs, or product info in the dashboard. The AI uses this content only for your server—instanced per guild, no cross-server leakage. Content is truncated per request to keep responses fast and costs bounded.
Bursts of customer messages produce one AI reply (5-second debounce). Per-guild and per-ticket rate limits prevent abuse. The AI does not reply after staff or the bot has already posted in the ticket.
Enable or disable AI Assistant per server. Set a custom system prompt and optional model. Configure how many AI replies per hour. Save and load AI Knowledge from the AI Assistant page in the dashboard.
Track lifetime spend per customer and automatically apply roles and discounts based on customizable spend ranges.
BetterTicket tracks every receipt and sums each customer's total lifetime spend in your server. No manual counting—it's automatic.
Define your own ranges: e.g. $0–$49, $50–$99, $100–$249, $250+. Set min and max for each tier. Overlapping ranges are prevented.
When a customer's spend crosses into a range, the matching Discord role is assigned—and the discount (% or flat) applies. Roles update after each new receipt.
Create receipts, collect reviews, and track every transaction from the dashboard.
Use /receipt new to create orders. Sends customizable embeds to your receipt channel and the customer's DM. Supports buyer, amount, type, payment, and description.
Receipts include a Vouch button. Customers can leave 1–5 star ratings and comments. Reviews post to your vouch channel for social proof and trust.
Dashboard History lists all receipts. Update status, tracking, and notes. Revenue Overview shows totals and trends. Statistics shows vouches and order counts.
Optional per-server subscription. Bot can stop working after expiry; admins can set or extend expiry and use Stripe.
Set an expiry date (or leave empty for “never”). Bot checks before handling commands and ticket creation.
Admin dashboard: set expiry or add days to a guild. Stripe webhook can add days on payment using metadata.
Separate admin layout and color. Overview stats, subscriptions table, webhook URL, and settings. Restricted by Discord user ID.