Automation

Automate ticket behavior with triggers and actions.

Missing user check

Automatically close tickets when the ticket opener leaves the server. Keeps your server clean of orphaned tickets.

DMs

Send direct messages to users when tickets are created or closed. Premium feature.

Advanced automation editor

Premium: Create custom automation rules with triggers and actions. Examples:

• Trigger: Ticket opened → Action: Send welcome DM
• Trigger: Ticket closed → Action: Post transcript to channel
• Trigger: User leaves server → Action: Close ticket