Logging

Logging lets you send an automatic record of key ticket events to a private staff channel. Every time a ticket is created, closed, renamed, or deleted, BetterTicket can post a log entry so you have a clear audit trail of all activity.

Enabling Logging

1
Open the panel you want to enable logging for.
2
Navigate to the Logging section in the panel settings.
3
Toggle Enable Logging on.
4
Enter the Log Channel ID of the private staff channel you want logs sent to.
5
Save your panel.

Tip: Use a private channel that only your staff and admins can see. To get a channel ID in Discord, enable Developer Mode (User Settings → Advanced → Developer Mode), then right-click the channel and select Copy Channel ID.

Log Channel

All log events from this panel will be posted to the channel you specify. BetterTicket must have permission to Send Messages and Embed Links in that channel. You can set the same log channel across multiple panels to consolidate all logs in one place.

Log Events

BetterTicket logs the following six ticket events. Each appears as an embed in your log channel with relevant details.

Event	When it fires	What's included in the log
Ticket Created	A new ticket channel (or thread) is created	Ticket channel name, ticket opener (name + ID), panel name, timestamp
Ticket Closed	A ticket is closed (via button or command)	Ticket channel name, who closed it, ticket opener, close reason (if provided), timestamp
Ticket Opened	A previously closed ticket is re-opened	Ticket channel name, who re-opened it, ticket opener, timestamp
Ticket Renamed	A ticket channel is renamed (e.g. via claiming or manual rename)	Old channel name, new channel name, who triggered the rename, timestamp
Ticket Deleted	A ticket channel is permanently deleted	Ticket channel name, who deleted it, ticket opener, timestamp
Transcript Saved	A transcript is generated for a ticket	Ticket channel name, ticket opener, who triggered it (or "Auto" if auto-save), transcript link, timestamp

📷 Screenshot goes here — Staff log channel showing a series of ticket event embeds

Tip: Logging is configured per panel, so you can have different log channels for different panels — for example, one log channel for your sales panel and another for your support panel.