Transcripts

Save ticket history when tickets are closed.

Enable transcripts

Turn on transcript saving in the panel. When a ticket is closed, the last messages are captured and formatted.

Transcript channel

Set a channel ID where transcripts are posted. Each closed ticket will send an embed or message with the transcript to this channel.

DM transcript

Send a copy of the transcript to the ticket opener's DMs. They get a receipt of the conversation.

Google Drive

Premium: Upload transcripts to Google Drive and link them instead of posting to a channel. Reduces channel clutter.