Getting Started with BetterTicket

This guide walks you through everything you need to get BetterTicket up and running in your Discord server — from inviting the bot to creating your first ticket panel and receiving your first ticket. Follow each step in order and you'll be live in under 10 minutes.

Step 1 — Invite the Bot

To add BetterTicket to your server, you need to be a server Owner or have the Manage Server permission.

1. 1
   Visit betterticket.dev and click Add to Server (or use the invite link from the pricing/dashboard page).
2. 2
   Select the server you want to add the bot to from the dropdown. You must be logged into Discord in your browser.
3. 3
   Review and confirm the requested permissions — these are required for the bot to function correctly (see table below).
4. 4
   Click Authorize. The bot will appear in your server's member list.

Required Permissions

BetterTicket requests the following permissions. Each one is required for specific functionality:

Step 2 — Log Into the Dashboard

The dashboard is your control center for all bot configuration. Every setting is managed here.

1. 1
   Go to betterticket.dev/dashboard.
2. 2
   Click Login with Discord and authorize the dashboard to access your Discord account.
3. 3
   After logging in, you'll see a list of your servers. Click Select next to the server you want to configure.
4. 4
   You're now inside your server's dashboard. The left sidebar shows all configuration sections.

Step 3 — Create Your First Panel

A panel is the Discord embed message that users click to open a ticket. You can have multiple panels for different purposes (e.g., "General Support", "Purchase Help", "Bug Report").

1. 1
   In the dashboard sidebar, click Panel Configs.
2. 2
   Click the + New Panel (or Add Panel) button.
3. 3
   Give your panel a name — this is an internal label visible only in the dashboard.
4. 4
   Configure the Panel Embed — this is the message customers see in Discord. Set a title (e.g., "Open a Ticket"), body text, and color.
5. 5
   Set the Button Label (e.g., "Open Ticket") — this is the text on the button customers click.
6. 6
   Set the Ticket Category — the Discord category where open ticket channels will be created.
7. 7
   Optionally set a Closed Category — where ticket channels move when closed (instead of being deleted).
8. 8
   Click Save to save the panel configuration.

Key Panel Fields Explained

Step 4 — Send the Panel to a Channel

Once your panel is configured and saved, you need to post it to a Discord channel so users can interact with it. There are two ways to do this:

Method A — Via the Dashboard

1. 1
   In your panel's settings page, look for the Send Panel section.
2. 2
   Select the Discord channel you want to post the panel to from the dropdown.
3. 3
   Click Send. The panel embed will be posted immediately.

Method B — Via Slash Command

Use the /ticket panel command directly in Discord:

/ticket panel panel:Your Panel Name channel:#your-channel

Step 5 — Configure Support Team Roles

Support team roles determine who has staff-level access inside ticket channels. Staff can see all tickets, respond to customers, close tickets, and generate transcripts.

1. 1
   Go to your panel settings and find the Support Team section.
2. 2
   Use the role dropdown to add one or more Discord roles as support team members.
3. 3
   Save the panel. Any user with an assigned support team role will now have access to all tickets created through that panel.

Step 6 — Understand the Ticket Channel

When a user clicks the "Create Ticket" button on your panel, BetterTicket automatically:

1. 1
   Creates a new private channel in your configured ticket category, named according to your Ticket Name Template (e.g., ticket-john-001).
2. 2
   Sets channel permissions so only the ticket opener and your support team can see it.
3. 3
   Posts the Ticket Message embed inside the channel with any configured text, variables, and form answers.
4. 4
   If a form is configured on the panel, a pop-up appears asking the user to fill in their answers before the ticket is created.

Step 7 — Optional Configuration

These settings are optional but recommended for a complete setup:

Transcript Channel

Set a channel where a transcript embed (and optional HTML file) is posted when tickets are closed or deleted. Go to Panel Configs → [Your Panel] → Transcripts and select or create a channel.

Logging Channel

Set a channel to receive log entries for ticket events (created, closed, deleted, renamed). Go to Panel Configs → [Your Panel] → Logging.

Receipt / Vouch Channel

Set a channel where vouches and receipts are publicly posted. Go to Dashboard → General Settings → Vouch / Receipt Channel.

Ticket Message Customization

Customize the embed shown inside every ticket when it's created. Go to Panel Configs → [Your Panel] → Messages → Ticket Message. You can use variables like {user}, {server.name}, and form answer variables like {create.form.0}.

What's Next?

Now that you have a basic panel running, explore these documentation sections to unlock more features:

• Panel System — Multiple embeds, dropdown panels, attaching sub-panels
• Custom Forms — Collect info from users before the ticket is created
• Message Editors — Customize every bot message
• Permissions — Fine-tune who can do what inside tickets
• Variables Reference — Dynamic placeholders in all message templates
• Integrations — Receipts, vouches, giveaways, AI assistant, Discount Roles, and more
• Premium Plans — Unlock advanced features with a subscription