FAQs

Common questions about BetterTicket.

Why is my bot offline?

The bot may be restarting or there could be a connectivity issue. Check the Discord Developer Portal to ensure your bot token is valid. If you're self-hosting, check your server logs.

Why isn't the panel showing buttons?

Ensure the bot has permission to add reactions or use message components in that channel. Buttons require the "Use Application Commands" permission. Re-post the panel with /ticket panel send.

How do I get the panel ID?

In the dashboard, open Panel Configs and select a panel. The panel ID is shown in the panel list or in the panel settings. Use it in /ticket panel send panel_id:<id> channel:#channel.

Can I have multiple panels?

Yes. Create multiple panels in the dashboard, each with its own embed, buttons, and settings. Post each panel to different channels as needed.

Where do transcripts go?

Transcripts are sent to the configured transcript channel (if set) and to the ticket opener's DMs when the ticket is closed.

How do I restrict who can create tickets?

Use the Permissions settings in the panel. You can require specific roles or server ownership to open tickets.

My subscription expired. What happens?

The bot will stop creating new tickets and may display a renewal message. Extend your subscription via the dashboard or your payment provider.