Thread-Style Tickets Premium

Thread-Style mode creates each ticket as a private thread inside a designated parent channel, instead of creating a new channel. This keeps your server's channel list clean while still giving each ticket its own private conversation space.

How Thread-Style Works

When a user clicks the Create Ticket button on a thread-style panel:

1
BetterTicket creates a private thread inside the configured parent channel.
2
The ticket opener is automatically added to the thread.
3
If Auto-Add Team is enabled, your support team members are added as well.
4
The Ticket Message is posted inside the thread.

From the user's perspective, a new thread appears in the parent channel's thread list with only them and the support team in it.

📷 Screenshot goes here — Discord channel showing a private thread created as a ticket

Requirements

Thread-Style tickets require both a Discord server boost level and specific bot permissions. Make sure these are in place before enabling:

Discord Server Requirement

Your server must be at Boost Level 2 or higher to use private threads.

BetterTicket Bot Permissions

BetterTicket must have the following permissions in the parent channel (or globally):

Permission	Why it's needed
Create Private Threads	Required to create private threads for each ticket.
Send Messages in Threads	Required to post the Ticket Message inside the thread.
Manage Threads	Required to add members to the thread and archive/delete it.

Note: If your server is below Boost Level 2, thread-style panels will not work. The Create Ticket button will either fail silently or return an error. Check your server's boost level before enabling this feature.

Configuration

Setting	Description
Enable Thread Style	Toggle on to switch this panel from channel-style to thread-style ticket creation.
Parent Channel	The Discord channel under which all ticket threads will be created. Choose a dedicated channel (e.g. `#tickets`).
Auto-Add Team	When enabled, all members of your support team roles are automatically added to each new thread when it's created.
Non-Mod Invites	When enabled, the ticket opener can invite other users to the thread themselves. Useful for group support or if a customer needs to add a colleague.

Differences from Channel-Style Tickets

Feature	Channel-Style	Thread-Style
Location	New channel in a category	Thread inside a parent channel
Visibility	Only visible to permitted roles	Private thread — only visible to added members
Server boost required	No	Yes (Level 2+)
Channel name template	Supported	Supported (becomes the thread name)
Closed/open category	Supported	Not applicable (threads can be archived)
Claiming	Supported	Supported
Forms	Supported	Supported

Limitations

Threads cannot be moved to a category like channels can. The Closed Category setting does not apply.
All ticket threads live under the same parent channel. Make sure that channel is accessible to BetterTicket.
Discord limits private threads to servers at Boost Level 2 or higher. This cannot be worked around.
Archived (closed) threads may still appear in the parent channel's thread list until manually deleted.