Slash Commands Reference

panel required

Autocomplete selector showing all configured panels for your server.

channel required

The Discord channel to post the panel embed in.

Permissions Required: Administrator or Manage Server

Result: The panel embed is posted with the "Create Ticket" button. Users can click the button to open tickets.

user required

The Discord user to add to the ticket.

Permissions Required: Must be run inside a ticket channel. Requires support team role or Administrator.

Result: The specified user is added as a participant and can now see and send messages in the ticket channel.

user required

The Discord user (customer) the receipt is for.

item required

Name or description of the item or service purchased.

amount required

The payment amount (numeric, e.g., 25.00).

currency

Currency code (e.g., USD, EUR, GBP). Defaults to your configured server currency.

payment_type

Payment method label (e.g., "PayPal", "Cash App", "Card"). Free text.

order_id

Optional internal order reference ID. Auto-generated if omitted.

notes

Optional internal notes. Not shown on the receipt embed.

destination

Where to send the receipt embed: ticket (current channel), dm (DM to customer), or receipt_channel (configured receipt channel).

Permissions Required: Support team role or Administrator.

Result: Saves the order and sends a receipt to the chosen destination. If a vouch channel is set up, a "Leave a Vouch" button is included so the customer can rate their experience.

action required

add — adds to the balance. remove — subtracts from the balance. set — sets the balance to an exact value.

user required

The Discord user whose balance to edit.

amount required

The amount to add, remove, or set (numeric).

Permissions Required: Administrator.

Result: Updates the user's spend balance. This balance determines which Discount Roles they qualify for and shows up when you run /checkbalance. Any applicable discount roles are reassigned automatically.

user

The user to check. If omitted, shows your own balance.

Permissions Required: Anyone can use it for themselves. Support team or Administrator to check other users.

Result: A private message (only visible to you) showing the user's total spent, number of orders, and their most recent orders in this server.

No options required.

Run this command with no arguments inside a ticket channel.

Permissions Required: Support team roles specified in the panel config, or any user with Administrator permission.

Result: A styled embed appears in the ticket with a "Leave a Vouch" button. When the customer clicks it, a short pop-up form appears asking for:

• ⭐ Star Rating — a number from 1 to 5
• 💬 Comments — optional additional feedback

After submission, the vouch is posted to the configured vouch channel (the same channel used for receipt-based vouches). The vouch embed includes the customer's name, ID, star rating, and comments.

No options required.

Run this command anywhere in the server.

Permissions Required: Support team role or Administrator (configurable in dashboard).

Result: Posts the configured payments embed to the current channel. Staff can run this inside a ticket to show a customer where and how to pay.

name required

Autocomplete selector listing all custom commands configured for your server. Type to search.

Permissions Required: Support team role or Administrator (based on dashboard config).

Result: Posts the custom command's configured embed in the current channel.

mute [user] [reason]

Removes the ability to type from the user in the server (applies timeout).

unmute [user]

Removes a mute from the user.

timeout [user] [duration] [reason]

Times out the user for a specified duration.

untimeout [user]

Removes a timeout from the user.

ban [user] [reason]

Bans the user from the server.

unban [user-id]

Removes a ban for a user by their Discord ID.

Permissions Required: Administrator (or the relevant Discord permission for each action).

add [user] [role]

Adds a role to a user permanently.

remove [user] [role]

Removes a role from a user.

addtemp [user] [role] [duration]

Adds a role temporarily. The role is automatically removed after the specified duration. Duration format: 30m, 2h, 1d, 7d.

edittemp [user] [role] [new-duration]

Edits the expiry of an active temporary role for a user.

Permissions Required: Administrator or Manage Roles.

Result: For addtemp, BetterTicket automatically removes the role when the time is up — no action needed from you.

create [channel] [prize] [duration] [winners] [stock_file]

Creates a giveaway in the specified channel. prize is the giveaway item description. duration is the end time (e.g., 24h, 7d). winners is the number of winners to select. stock_file (optional) links to a giveaway stock file using the format db:N where N is the stock file number — winners automatically receive a unique item from the file.

end [message-id]

Immediately ends an active giveaway and draws winners. Provide the message ID of the giveaway embed.

reroll [message-id]

Redraws winners for a completed giveaway. Useful when a winner doesn't respond or claim their prize.

list

Lists all active giveaways in the current server.

Permissions Required: Administrator or Manage Server.

Result: Giveaways are posted as embeds with a "Enter Giveaway" button. When the giveaway ends (by timer or /giveaway end), winners are randomly selected from all entries and mentioned in the channel. If a stock file was linked, each winner receives a private DM with a unique item from the file.

No options required.

No arguments needed.

Permissions Required: Anyone.

Result: A private reply showing whether your server has an active Premium subscription, what plan it is, and when it expires (or "Lifetime" if it never expires).