Limits

Control ticket creation limits and scheduling.

Global limit

Maximum number of tickets a single user can have open across all panels. Prevents spam.

Open ticket limit

Maximum tickets per user per panel. Default is often 1 (one ticket at a time).

Rate limits

Standard tier may have rate limits (e.g. 10 tickets per minute per server). Premium removes or relaxes these.

Scheduling

Premium: Set when tickets can be created (e.g. business hours only). Outside those times, the create button is disabled or shows a message.