Forms

Add modal forms that users fill out before opening a ticket.

Enable form

Turn on the form in panel settings. When a user clicks create ticket, they'll see a modal with your questions.

Add questions

Each question has:

• Title – The field label
• Placeholder – Hint text in the input
• Required – Whether the user must fill it in

Use short text or paragraph style. Max 5 questions per form.

Auto-display results

Form answers are automatically included in the ticket channel. Use the {create.form.0}, {create.form.1}, etc. variables in your ticket message to display them.